Michael Hill Halifax - Halifax, NS

Celina F.

This is sincerely costume jewelry and I hate to post this, but it is hjust the honest truth. I had written a bad review a few months ago regarding a ring that was my grandmothers, which broke less than a year after purchasing. She is passing, and it was difficult but after some back and forth they finally agreed to fix the ring free of cost - which was so lovely I deleted my post!

However, not even a month into having the ring returned to me and once again it has broke.... it was "sent away" for repair and like I said, a couple weeks was all it took for it to break... again... in the same spot. I would honestly save your money, I like the company itself but it is sincerely cheap cheap cheap jewelry!

David M.

Go find your forever ring at another store with proper customer service. My son bought his wedding band here and paid for the extra warranty. The two metals on the band separate and the ring is unwearable. He has been married for just over a year and is on his second defective ring. They replaced the first and are now saying he caused the ring to break and will not honour the warranty. The ring is known to break in this way and there are many accounts online. Acting Manager (Assistant "to" the Manager) Heather has no emotional intelligence handling customers needs. It seems it is just the Halifax Shopping Centre Location but buyer beware.

Don H.

I purchased a bracelet for my partner at a Michael Hill store in Halifax. we went away and I needed to return the bracelet after we got back, however they wouldn’t accept because it was over the 30 day policy by 5 days.

This is the first time I’ve bought jewelry from Michael Hill and expected better customer service. The policy wasn’t communicated to me at the time of purchase and I didn’t read up on the fine print on my e-receipt afterwards, which I realize is on me. That said, it’s 5 days beyond, not several months. They wouldn’t even let me exchange.

I respect that companies need to protect their interests, but the inflexibility and cold customer service were below expectations. I caution others to be aware of the long list of terms and conditions at purchase - in my experience their customer service wasn’t reasonable. They certainly aren’t in step with other jewellers who I’ve bought from in the past.

Allison F.

Lovely staff and great service, but the jewelry quality is not good. I've had 1 item repaired three times (once because it wasn't done properly the first time) and another item replaced because of a 'defect' - the pearl fell off. Never have I had such issues with jewelry purchased elsewhere. It may be a coincidence that both my pieces from this store are duds, maybe this is why they offer a good 'protection' plan.

Hollymarie

I love their jewellery. Deeksha was absolutely wonderful this evening and helped us pick out a beautiful gold chain. We will be back soon to buy the bracelet I was eyeing as well. Deeksha’s customer service was top tier!

Tanvi M.

I visited store for first time, staff was very helpful to select the products, also this store has more options to look for. Chanelle was really nice and helpful and help me very patiently to select product.
I will love to visit store again ❣️

C M.

Myself and my fiancee went in to buy an engagement ring and Trina was absolutely awesome!! Very personable and knowledgeable and took time to hear what we were looking for
Simply amazing lady!!
Also the manager was very professional and personable as well
Thank you guys very much
Cnm

Siddharth T.

lovely staff. There were 2 ladies. 1 was a white short hair lady and the other was an Indian girl. They both deserve a raise. I went there to buy a necklace for my girlfriend and they helped me a lot to select one. Thank you guys 🙂