Busy Bee Machine Tools Ltd - Dartmouth, Nova Scotia

Tom C.

Very poor customer service. Three staff there early in rhe day and only myself as a customer. No one seemed too interested in customer service. Probably spent 20 minutes there looking for a particular product. Had a question and one guy said he didnt know as he was new. Thats fine but didnt offer to find someone to help.me with a tool question. Finally I dragged one staff member off his phone behind the checkout. Not particularly engaged or helpful. He then went back to his phone as fast as possible and stayed on it while sitting on a low stool behind the checkout counter the rest of my duration in the store. Good selection and nice store but less that great customer service with very unengaged staff.

John T. W.

I bought a $3,000 saw (CX213) After one year the saw blade wouldn’t go up or down. I had to spend $170 for a moving company to bring it to the shop and another $170 to bring it back.
Turns out a nut came off. They charged me $30 while keeping my saw for almost one month.

So, a couple months later, the same thing happened. The saw blade is stuck below the table top. Second time, same problem. Another $150 to transport this saw to your shop and it will be another $150 to bring it back.
It’s been in your shop for a week and a half with no info reported.

Rhonin M.

I expect the people selling multi thousand dollar machines to know what they are selling. Staff here are very uneducated on the products they sell, id never buy a 10k tool from someone who can't explain the simplistic things about the tool. Very discouraging place to shop when you're being sold the wrong accessories for your tools. I'd be embarrassed to own this franchise. They couldn't even sell me the right size chisels for my lathe, even knowing the lathe I had they still got it wrong.
I only recommend shopping here if you don't expect any knowledge from staff. The products themselves are medium quality. Do your research and don't let their staff be your research.

Andrea G.

Bought an $3500 metal lathe in November 2021. Used it VERY gently for about 8 months at which point the motor started sputtering and it eventually went completely toast. No problem right? It's under warranty. That's what you think! First, they ask me to pull out the speed control board and ship it for "testing". Took them a month to figure it's not the speed control board. So now, in their insane minds, I am supposed to pack up the machine (the bare machine is about 300lbs) take to the store so they can SHIP IT to god knows where. Then they would "inspect it" and "fix it" and then ship it back to the store...but I would have to pay for "labor" at the hefty rate of $80 an hour. So, let me get this straight: you will charge me $400 and make me wait 3 months instead of JUST SENDING ME NEW REPLACEMENTS?!?! Never again, never again. And the cherry on this cake? Their website does not allow me to post this review, "because I have not purchased the item" HAHAHA I certainly wish I hadn't

Jimmy B.

I ordered a Vetric product from Busy Bees online site. It was a good price, with "free" shipping. Several days after the order Was placed, I received a phone call stating there would be an additional $30 charge. When I asked about it,I was told it didn't qualify for free shipping because it was being shipped directly from manufacturer. When I told the person I wanted my money back I was given all kinds of excuses.
Finally a week later along with several more phone calls to Busy Bee, I got my refund. Very poor advertising and extremely poor customer service.
Probably will not be using their online service any more

Ivan J.

Absolutely terrible experience charge my account 3 times after telling me my previous orders cancelled. Still not dealt with my accounts are charging me overage fees and sending my credit into the garbage. As a young person looking for a home its making it even more difficult then it already is. Thanks busy bee. Never using your online services again… not to mention terrible customer service and support

Pat B.

After a false trigger on my new Saw Stop, I had an expensive paperweight until I sank another $300.00 into it to get it working again, the saw only had a couple hours on it when it triggered.

Busy Bee told me, I would have to deal with Saw Stop directly, no support from Busy Bee at all. Saw Stop replied to my email requesting me to send the brake cartridge to them for analysis (looks like for their benefit not mine) another extra expense for me.

All in all it is a nice overpriced saw, just don't expect any kind of support from anyone after you buy it.

After emailing customer support for Busy Bee as requested they told me the same thing I was told in the store "we are not authorized to provide warranty or technical support for Saw Stop" So as stated do not expect any support from Busy Bee or Saw Stop after buying one of these saws.

sifton M.

BB usually has what I am looking for though I normally wait for sales prior to purchasing as some items may seem a little expensive compared to online (Eg. Amazon.ca). Sale prices are usually quite reasonable.
Staff is always on hand and ready to assist if need be.
Store front is clean and organized.